Teleperformance Global Services Pvt Ltd

Job Description:
AXIS Remote Banking Prime – ARB Prime is a unit which handles valuable customers of AXIS Bank. This Unit is responsible for the entire life cycle management of these customers starting from bringing them into the fold of Relationship Management; provide regular servicing/resolution of queries and issues and also cross sell of other products as per customer requirement. In the unit each DRM (Digital Relationship Manager) manages a set of customers assigned him

DRM needs to be proficient in the product suite being offered, possess working knowledge of Retail Asset products, Liability products, Investment options and portfolio Management. The DRM uses business acumen, operational knowledge and regular client interaction to identify value added products and client solutions for cross-sell opportunities. For the customers assigned, the Digital Service officer will have to do continuous and effective prioritization of client needs and inquiries, based on relationship and business needs, to ensure timely and satisfactory service delivery.

Key Responsibilities: The following to be carried through remote digital media viz. phone call, email, chat and video interactions:

Client Outreach – Manage the portfolio through client outreach and continuous monitoring of client relationship including product, portfolio and banking needs

 

Relationship Management – To develop and strengthen customer relationships through effective relationship management in accordance with the business goals

 

Revenue Targets Achieve the monthly assigned revenue targets through effective cross-sales generating Fee income across Investment, Assets, Cards and Liability products.

 

Technical Skills – Effectively utilizes all applications, tools, and databases used to process transparent end to-end client support. Proficient with systems related to Banking transactions and services

 

Controls- Strictly adheres to internal control policies. Ensure that the organization’s activities are carried out in accordance with all regulatory, legal, and governmental regulations.

Customer Service and Sales Up selling, cross-selling, providing regular market information and updates to the customers. Extremely efficient servicing of requests to create a superior customer experience. Act as the Single Point of Contact for customers Banking Requirements.

 

Skills Required

 

Strong willingness to work in Relationship Management; Banking operations and products including investment products
Prior experience in Sales preferred but not necessary.
Teamwork, verbal and written excellence, resilience and highly motivated for developing a new department.
Must be flexible and understanding in challenging and ever-changing environment Eligibility criteria and the selection process.
Minimum of 15 Years Education or Graduate with any discipline / waiting for results.
Excellent communication skills both written and verbal Interview process:
Resume screening
Written Test (In case of Campus Hiring)
Group discussion (In case of Campus Hiring)
Operational round of Interview
Offer Closure
Documents Requirements for Interview Process:

Curriculum Vitae with Pan Card or Adhar Card
Passport Photo (Mandatory)
SSC, Inter and Graduation Mark sheet/ Degree and first 3 semester PG mark sheets, 2 set of Photostat copies each (Originals to be produced at the time of joining for verification purpose)
Address Proof

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