Clarus Telecom India Pvt Ltd

Greetings From Clarus Telecom India Pvt. Ltd.

We are hiring for Process Associate (CCE) /Senior Process Associate (Sr. CCE)/Supervisor for our International Voice Process – US Campaigns- US Website Process Voice process.

Opportunity for freshers/experienced to build their career and grow with the leading IT/ITES Service Provider.

Immediate Joiners Preferred.

Required :

· Fluency in English

· Good Communication skills

· Comfortable to work in Night Shifts

· Positive Attitude

· Pleasing Personality

· Candidates having experience in International Voice Process will be preferred

Salary : Best In Industry

Perks :

· Fixed Salary + Unlimited Incentives

· 5 days working [Saturday-Sunday fixed off]

· Unlimited Incentives based on performance

· Assured hikes for candidates with relevant experience

Responsibilities:
· Maintaining a positive, empathetic and professional attitude toward customers at all times.

· Responding promptly to customer inquiries.

· Communicating with customers through various channels.

· Acknowledging and resolving customer complaints.

· Knowing our products inside and out so that you can answer questions.

· Processing orders, forms, applications, and requests.

· Keeping records of customer interactions, transactions, comments and complaints.

· Communicating and coordinating with colleagues as necessary.

· Providing feedback on the efficiency of the customer service process.

· Managing a team of junior customer service representatives.

· Ensure customer satisfaction and provide professional customer support.

 

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